Customer Support

Every item is made to order, so there are two steps to the timeline:

• Production: [[PRODUCTION TIME, e.g. 2–5 business days]]
• Shipping: [[SHIPPING TIME, e.g. 3–7 business days in the US]]

You'll get a tracking email the moment your order leaves the facility. If you don't hear from us for the first few days, nothing has gone wrong — that's production.

This is normal, especially in the first 48 hours. A label is created when your order is packed, but the first carrier scan often doesn't happen until the package reaches a sorting facility.

If tracking hasn't moved in more than [[NUMBER, e.g. 7]] days, send us a message and we'll look into it.

Orders with multiple items are sometimes produced at different facilities, so they ship separately and can arrive days apart. Each package gets its own tracking number.

If part of your order has arrived and the rest hasn't, it's still on the way. Check for a second tracking email before getting in touch.

[[SHIPPING REGIONS AND RATES — e.g. "We ship worldwide. US shipping is $X, free over $Y. International rates are calculated at checkout."]]

[[CUSTOMS NOTE IF YOU SHIP INTERNATIONALLY]]

Yes, within [[CANCELLATION WINDOW, e.g. 2 hours]] of placing it. Use the cancellation form below and we'll refund you in full.

After that window your order has usually entered production and can't be stopped. Send the form anyway — if we can catch it, we will.

Tell us as soon as possible using the changes form. If your order hasn't entered production, we can usually update the address at no cost.

Once it's shipped we can't redirect it. If it comes back to us as undeliverable, we'll reship to the corrected address — you'd cover the reshipping cost.

Sometimes. Use the changes form and include your order number and what you'd like changed. If production hasn't started, we can usually swap it.

Check the measurements chart on the product page before ordering — see our size guide. We size by actual garment measurements rather than generic S/M/L, so measuring a shirt you already own and comparing is the most reliable method.

Because each item is made to order, sizing is the one thing we can't easily undo. It's worth two minutes up front.

Every item is printed individually for you, so we can't accept returns for a change of mind or a size that didn't work out the way a warehouse retailer can.

What we can do: [[YOUR SIZING POLICY — e.g. "if the size doesn't work, we'll produce a replacement in your correct size at cost"]]. Use the form below and we'll sort it out.

If there's something wrong with the item itself, that's different — we replace those free. See below.

We'll replace it free, and you don't need to send anything back.

Use the form below and attach:

• A photo of the full item laid flat, with the problem visible
• A close-up of the problem area
• If more than one item is affected, one photo showing all of them together

Phone photos in daylight are perfect. Please report quality issues within 30 days of delivery — after that we're unable to replace the item.

If you'd rather have a refund than a replacement, say so in the form and we'll do that instead.

Let us know within 30 days of the estimated delivery date and we'll replace the order. Use the form below and include your order number.

Before you do, it's worth checking with neighbours and your local carrier depot — packages marked delivered turn up more often than you'd think.

• Machine wash cold, inside out, on a gentle cycle
• Mild detergent — skip the bleach and fabric softener
• Tumble dry low, or hang dry for the longest life
• Don't iron directly on the print; turn the item inside out first

Following this keeps prints looking new for years. Hot washes and high-heat drying are what fade them.