Shipping & Return Policy
Last updated: July 29, 2026
Every BOSA item is printed and made to order. Nothing sits in a warehouse waiting — your piece is produced after you place your order. That affects both how long delivery takes and what we're able to accept back, so here's exactly how it works.
SHIPPING
Production Time
Because our products are made to order, every order goes through production before it ships. Production typically takes 2–5 business days. Embroidered items, all-over prints, and large orders can take longer.
Shipping Time
Once your order leaves the production facility, estimated delivery times are:
- United States: 3–5 business days
- Canada: 5–10 business days
- United Kingdom & Europe: 5–10 business days
- Australia & New Zealand: 7–14 business days
- Everywhere else: 10–20 business days
Your total delivery time is production time plus shipping time. These are estimates, not guarantees. Carrier delays, holidays, and customs inspections can push things back. We don't offer refunds, discounts, or compensation for delivery delays.
Shipping Rates
Shipping is charged at a flat rate based on your delivery address and what's in your cart. Your exact shipping cost is calculated and shown at checkout before you pay.
Where We Ship
We ship to most countries worldwide. Orders are produced at the facility closest to your delivery address, which keeps both delivery times and costs down.
If your order contains multiple items, they may be produced at different facilities and arrive in separate packages on different days. This is normal, and you won't be charged extra for it.
Order Tracking
You'll receive a confirmation email as soon as you order, and a second email with tracking information once your package ships. If tracking hasn't updated in a few days, give it a little time — carrier scans often lag behind reality.
Once a package has been handed to the carrier, its movement and delivery are outside our control.
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. Orders enter production quickly, and once production has begun the address can no longer be changed.
If you spot a mistake, email us at hello@bosadrip.com immediately. If the order has not yet entered production, we will pass the correction along, but we can't guarantee it will be applied in time.
If a package is returned because the address was wrong or incomplete, reshipping is available at your cost. We don't issue refunds for orders returned due to an incorrect or incomplete address.
Unclaimed Packages
Packages that go unclaimed and are returned to the facility are your responsibility. Reshipping is available at your cost. We don't issue refunds for unclaimed packages.
International Orders, Customs & Duties
International orders may be subject to import duties, taxes, and customs fees charged by your country. These charges are not included in your order total, and they're not something we control, collect, or can predict — you're responsible for paying them. Customs processing can also add time to delivery.
If a package is refused or abandoned at customs, it is treated the same as an unclaimed package above.
RETURNS & EXCHANGES
All sales are final, with one exception: items that arrive damaged, misprinted, or defective. Everything below explains that exception and what sits outside it.
Free Returns: Damaged, Misprinted, or Defective Items
If your item arrives damaged, misprinted, or defective, we'll make it right. Contact us within 30 days of delivery with photos, and we'll send you a replacement or issue a refund. These returns are covered at no cost to you.
Claims are subject to review, and we may ask for additional photos or information before a claim can be approved.
Buyer's Remorse Returns
We don't accept returns for buyer's remorse or change of mind. Since every item is printed on demand specifically for your order, we can't resell returned merchandise. Before you order, make sure you're happy with your design, size, and color choices — check the size guide on the product page if you're between sizes.
Size or Color Exchanges
If you'd like a different size or color, you'll need to place a new order. We can't exchange items or offer refunds for size or color changes.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged by the carrier, contact us within 30 days of your estimated delivery date. We'll submit a claim on your behalf to our fulfillment partner and the carrier.
Any replacement or refund depends entirely on the outcome of that claim. Carrier claims sit outside our control, and we can't guarantee a particular result or timeline.
Order Changes & Cancellations
Orders move into production quickly, often within hours of being placed. Once an item has entered production, it can't be changed or cancelled for any reason.
If you need to request a change, email hello@bosadrip.com immediately — but please treat your order as final from the moment you place it.
How to Start a Claim
Email hello@bosadrip.com with:
- Your order number
- A short description of the problem
- Clear photos of the item and, if relevant, the packaging and shipping label
We'll review your claim and let you know the outcome.
CONTACT US
Have questions about shipping or returns? Email us at hello@bosadrip.com and we'll get back to you.