Shipping policy
Last updated: 3 August 2026
Every BOSA item is printed and made to order, so there are two steps to the timeline: production, then shipping.
Production Time
Because our products are made to order, every order goes through production before it ships. Production typically takes 2–5 business days. Embroidered items, all-over prints, and large orders can take longer.
Shipping Time
Once your order leaves the production facility, estimated delivery times are:
- United States: 3–7 business days
- Canada: 5–10 business days
- United Kingdom & Europe: 5–10 business days
- Australia & New Zealand: 7–14 business days
- Everywhere else: 10–20 business days
Your total delivery time is production time plus shipping time. These are estimates, not guarantees. Carrier delays, holidays, and customs inspections can push things back. We don't offer refunds, discounts, or compensation for delivery delays.
Shipping Rates
We ship worldwide, and shipping rates are calculated at checkout based on your delivery address and what's in your cart.
Free shipping:
- United States & Europe — free on orders over $99
- Canada & Australia — free on orders over $149
Where We Ship From
Orders are produced at the facility closest to your delivery address, which keeps both delivery times and costs down.
If your order contains multiple items, they may be produced at different facilities, so they can ship separately and arrive days apart. Each package gets its own tracking number, and you won't be charged extra for it. If part of your order has arrived and the rest hasn't, it's still on the way — check for a second tracking email before getting in touch.
Order Tracking
You'll receive a confirmation email as soon as you order, and a second email with your tracking number the moment your order leaves the facility. If you don't hear from us for the first few days, nothing has gone wrong — that's just the production timeline.
Tracking not updating is normal, especially in the first 48 hours. A label is created when your order is packed, but the first carrier scan often doesn't happen until the package reaches a sorting facility. If tracking hasn't moved in more than six days, get in touch and we'll look into it.
Once a package has been handed to the carrier, its movement and delivery are outside our control.
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. Orders enter production quickly, and once production has begun the address can no longer be changed.
If you spot a mistake, tell us immediately through our Customer Support page. If the order hasn't yet entered production, we can usually update the address at no cost.
If a package is returned because the address was wrong or incomplete, we'll reship to the corrected address at your cost.
Unclaimed Packages
Packages that go unclaimed and are returned to the facility are your responsibility. Reshipping is available at your cost.
International Orders, Customs & Duties
International orders may be subject to import duties, taxes, and customs fees charged by your country. These charges aren't included in your order total, and they're not something we control, collect, or can predict — you're responsible for paying them. Customs processing can also add time to delivery.
If a package is refused or abandoned at customs, it's treated the same as an unclaimed package above.
My Package Never Arrived
Let us know within 30 days of the estimated delivery date and we'll replace the order. See our Refund Policy for details.
Contact Us
Questions about shipping? Visit our Customer Support page or email hello@bosadrip.com.